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Privacy Policy



We care about data privacy and security. By using the Site, you agree to be bound by our Privacy Policy posted on the Site, which is incorporated into these Terms of Use. Please be advised the Site is hosted from SiteGround and managed in Malaysia. If you access the Site from any other region of the world with laws or other requirements governing personal data collection, use, or disclosure that differ from applicable laws in accordance to’s Privacy Terms, then through your continued use of the Site, you are transferring your data to, and you agree to have your data transferred to and processed in Malaysia. 

If you don’t agree to these terms, please leave the website. 


When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”
Like most website operators, Truly Gourmet collects non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. Truly Gourmet’s purpose in collecting non-personally identifying information is to better understand how Truly Gourmet’s visitors use its website. From time to time, Truly Gourmet may release non-personally-identifying information in the aggregate, e.g., by publishing a report on trends in the usage of its website.
Truly Gourmet also collects potentially personally-identifying information like Internet Protocol (IP) addresses for logged in users and for users leaving comments on blog posts and e-commerce shop. Truly Gourmet only discloses logged in user and commenter IP addresses under the same circumstances that it uses and discloses personally-identifying information as described below. 

We collect Device Information using the following technologies: 

  • “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit 
  • “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps. 
  • “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site. 


Those who engage in transactions with Truly Gourmet – by purchasing Truly Gourmet’s services or products, are asked to provide additional information from you, including your name, billing address, shipping address, email address, phone number, and payment information (including credit card numbers [Stripe and Payex], and any other relevant information required to process those transactions. In each case, Truly Gourmet collects such information only insofar as is necessary or appropriate to fulfill the purpose of the visitor’s interaction with Truly Gourmet. Truly Gourmet does not disclose personally-identifying information other than as described below. And visitors can always refuse to supply personally-identifying information, with the caveat that it may prevent them from engaging in certain website-related activities. 

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information. is compliant with The General Data Protection Regulation (GDPR) (EU) 2016/679. 

At, we collect: 

  • Your name and surname 
  • Your email address 
  • Your physical address 
  • Your phone number 
  • The data about the browser and device you use to view the store 
  • The way you navigate the store 

We gather your contact details because they are necessary to accept and process your orders, and to make sure you’ve got your packages. 

We gather the details of your technical equipment (such as mobile, tablet, laptop, computer, etc) and on-site behavior in order to make our store more user-friendly and to personalize our store services for you (for example, to automatically switch the store to the mobile version.) 

Our store works with outer companies that help us provide the best service for you, and these third parties also use some of the personal details you’re leaving. We limit the data they can access to only what is necessary for them to perform their obligations. 

  • Payment services use your credit card number, your name and surname to verify and process your payments for our products 
  • Our manufacturers and stock keepers use the data of your order contents to assemble the necessary package for you 
  • Postal and delivery services use your first name, last name, physical address and mobile number to arrange the product delivery for you 
  • Mass mailing services use your email address to send you emails (if you have subscribed for them) 


We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
Communicate with you; Screen our orders for potential risk or fraud; and When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services. We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns). 


We do not store any of your payment information such as your credit card information, and debit card information. Our payment is processed by two Third Party payment gateway that is licensed by Bank Negara Malaysia (list of regulatees by Bank Negara can be found here). The two Third Party payment gateway are;

    1. is operated by Payex PLT (Company No. LLP0003245-LGN) (herein referred to as “Payex”). Payex is integrated to process the payment collected via FPX and Credit Card. Payex only stores an encrypted version of the credit card information with a secure cloud database. You can find their additional information via these links; terms and conditions and privacy policy.
    2. Stripe is operated by Stripe Payments Malaysia Sdn. Bhd (Company No. 1209690X) (herein referred to as “Stripe”). Stripe is integrated to process the payment collected via Grabpay. You can find their additional information via these links; Services Agreement.


We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use WooCommerce to power our online store–you can read more about how WooCommerce uses your Personal Information here: WooCommerce Privacy Policy. We also use Google Analytics to help us understand how our customers use the Site–you can read more about how Google uses your Personal Information here: You can also opt-out of Google Analytics here: 

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful requests for information we receive, or to otherwise protect our rights. 


Ads appearing on our website may be delivered to users by advertising partners, who may set cookies. These cookies allow the ad server to recognize your computer each time they send you an online advertisement to compile information about you or others who use your computer. This information allows ad networks to, among other things, deliver targeted advertisements that they believe will be of most interest to you. This Privacy Policy covers the use of cookies by Truly Gourmet and does not cover the use of cookies by any advertisers. 

Protection of Certain Personally-Identifying Information 

Truly Gourmet discloses potentially personally-identifying and personally-identifying information only to those of its employees, contractors and affiliated organizations that (i) need to know that information in order to process it on Truly Gourmet’s behalf or to provide services available at Truly Gourmet’s website, and (ii) that have agreed not to disclose it to others. Some of those employees, contractors, and affiliated organizations may be located outside of your home country; by using Truly Gourmet’s website, you consent to the transfer of such information to them. Truly Gourmet will not rent or sell potentially personally-identifying and personally-identifying information to anyone. Other than to its employees, contractors, and affiliated organizations, as described above, Truly Gourmet discloses potentially personally-identifying and personally-identifying information only in response to a subpoena, court order or other governmental requests, or when Truly Gourmet believes in good faith that disclosure is reasonably necessary to protect the property or rights of Truly Gourmet, third parties or the public at large.
If you are a registered user of and have supplied your email address, Truly Gourmet may occasionally send you an email to tell you about new features, solicit your feedback, or just keep you up to date with what’s going on with Truly Gourmet and our products. We primarily use our blog to communicate this type of information, so we expect to keep this type of email to a minimum. If you send us a request (for example via a support email or via one of our feedback mechanisms), we reserve the right to publish it in order to help us clarify or respond to your request or to help us support other users. Truly Gourmet takes all measures reasonably necessary to protect against the unauthorized access, use, alteration or destruction of potentially personally-identifying and personally-identifying information. 

Privacy Policy Changes 

Although most changes are likely to be minor, Truly Gourmet may change its Privacy Policy from time to time, and in Truly Gourmet’s sole discretion. Truly Gourmet encourages visitors to frequently check this page for any changes to its Privacy Policy. Your continued use of this site after any change in this Privacy Policy will constitute your acceptance of such change. 


For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at You have all the rights to ask for; 

  • To receive the copy of your personal details we have collected 
  • To delete your personal details from our system 
  • To withdraw your consent (if you previously agreed to provide us with the data, but then changed your mind) 

We are doing our best to guarantee the security of your personal details while keeping and using them. 

Last updated – 9th March 2021


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