Cancellation and Refund Policy

Cancellation and refund can only be processed after a valid order has been made.

Cancellation and refund cannot be made once the order has been shipped out. Cancellations and refunds must be requested before we ship your order. Once we have sent you the shipping and tracking details, the order is no longer refundable.

How to cancel and refund an order

Please send us your order details (order number, delivery address and items ordered) via WhatsApp, email or our social media inboxes, so we can verify your order.

Once we have verified your order, we will process your refund within 48 hours. The time it takes to reach your account depends on your bank or payment provider.

Damaged, incorrect or missing items

If your order arrives damaged, incorrect or incomplete, contact us within 3 days of delivery with your order number and photos of the parcel and items. Once verified, we will send a replacement or refund the affected items.

How much will we refund

Charges by the payment gateway provider will be borne by the customer. The amount refunded will be the total paid minus payment gateway charges.

Policy changes

Although most changes are likely to be minor, Truly Gourmet may change its Cancellation and Refund Policy from time to time, at Truly Gourmet's sole discretion. Truly Gourmet encourages visitors to check this page regularly for any changes. Your continued use of this site after any change to this Cancellation and Refund Policy will constitute your acceptance of that change.

Need help?

Reach us on WhatsApp or through our Contact Us page. See also Shipping & Delivery and our FAQ.

Updated on 25 September 2026